There are many resources written on Kirk Patrick’s four level evaluation model and Jack Phillips’ five level ROI model. Each model is a subject of a book and it is not possible to explain both models in a single article. In my post I will try to point out essential points in the training effectiveness measurement process and will share some hints with you.

During measurement of a training program’s return on investment, what you need most is the support of the related business unit because through the process you will need data, reports and comments of the business unit. Continue reading…